AZ-500
The MFA Lockout Wave
Your organisation just deployed a new Conditional Access policy: "Require MFA for all users accessing Azure portal and Microsoft 365." It went live at 9am today. By 10am, your helpdesk has 47 tickets: users locked out because they never registered an MFA method. Three more groups are also affected: (1) Service accounts that run automated scripts against Azure APIs are now prompting for MFA and failing. (2) 200 users connecting from the factory floor via shared kiosk PCs cannot complete MFA. (3) Your own break-glass emergency access accounts are blocked by the policy.
STEP 1 OF 5 — FREE PREVIEW
The policy is blocking 47 users who never registered MFA. You cannot simply turn off the policy — that would remove the security control. What is the CORRECT way to unblock these users while keeping the MFA requirement active for everyone else? Describe the exact Conditional Access configuration change.
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